#1002Hugo Bernard
Recorded run. This is a real run of Muse Spark 1.3 and SAM 3.1 on the Meta Model API, recorded on 27 Oct 2026 and saved with the code. Nothing here was re-run for this page, and the deadlines are shown as of the recording. The customer photos were generated with Meta's Muse Image for this demo (data/photos/README.md); Muse Spark and SAM ran on exactly these images. The recording itself is read-only: approving, editing or rejecting it stores a copy.
Decision
No action
Nothing to do for this report.
Carrier claim
no · nothing to file with the carrier
Why
- Order #1002 found for Hugo Bernard, Chronopost delivery on 2026-10-26.
- Customer states print and frame look fine; photo shows framed print appears intact with only outer cardboard crushed.
- Assessment recorded as crushed_packaging with severity none, photoQuality ok.
- compute_claim returned eligible=false: carriers compensate damaged goods, not a damaged box.
Maximum compensation
Not recoverable
The most the carrier's rules allow, worked out by code. Not a promise of payment.
Your review
The agent proposes, you decide. Nothing leaves Gilmend from this page.
Protected demo
This public demo only lets people with the access code approve, edit or reject a case.
Customer report and evidence
The cardboard box was completely crushed on one corner when the courier dropped it off. I opened it and the print and frame look fine, but I wanted to let you know in case the carrier needs to hear about it.
Photos
1 photoThe outline is what SAM 3.1 matched on the photo (the item, its pieces or the box), not a verdict on the damage. The damage itself is read in the assessment below.
Photo 1, as sent by the customer 
Outlined by SAM 3.1: what it matched (the item, its pieces or the box) Annotated with SAM 3.1SAM 3.1 outlined 1 region matching "torn cardboard" (confidence 0.74). The outline shows what SAM matched for these concepts, not the damage itself; it is not a damage verdict.
Integrity
Not checkedThis recorded run was made before the integrity check existed: its photos carry no hash and cannot be compared.
What the agent saw
- Item
- framed linocut print in oak frame
- Damage
- Crushed packaging
- Severity
- None
- Carrier likely at fault
- Yes
- Packaging
- Cannot tell from the photos
- Photo quality
- Good
- corner of cardboard shipping box is heavily crushed and torn open
- framed botanical print leaning against wall behind box appears intact with no visible damage
- customer states print and frame look fine
Order
- Order
- #1002
- Customer
- Hugo Bernard
- Total
- €97.90
- Carrier
- Chronopost Chrono 13
- Tracking number
- XW990010021TS
- Weight
- 1.6 kg
- Delivered
- 26 Oct 2026
- Ship to
- Nantes, FR
- 1 × Linocut print, oak frame 40x50 cm€89
Carrier claim
Not eligibleComputed by code from the carrier's rules, not by the model.
- Max. compensation
- €0
- Claim deadline
- None
- Reserves due by
- Not applicable
- Only the outer packaging is crushed and the product itself is intact. Carriers compensate damaged goods, not a damaged box, so there is nothing to claim.
- Warning: the photos do not show whether the packaging was adequate; the carrier may refuse compensation if it was not.
Carrier rules used: Chronopost (professional terms)
- Compensation
- €250 per parcel, capped at €250
- Reserves within
- 72 h of delivery
- Claim within
- 3 days
- UnverifiedFigures are for the public professional terms; a negotiated contract may differ (not public). UNVERIFIED for those merchants.
- Without detailed written reserves on the delivery slip, the claimant must prove that the damage comes from transport; photos taken at delivery matter.
- Insufficient packaging and the shipper's own fault are excluded; the optional insurance (up to 5000 EUR) is not modelled and the order does not say whether it was bought.
- Claims are filed by the merchant through the online customer service form or live chat; no claim API was found. The shipping fee must have been paid.
Figures and how sure we are
- Default limit per parcel: 250 EUR per parcel
The terms page shows no edition date. Needs supporting documents (invoice, photos).
Verifiedchecked 27 Oct 2026 - Chrono 18 / Classic / Relais Europe and mobile phone items: 23 EUR/kg, max 690 EUR: 23 EUR/kg, 690 EUR
Mobile phone items are detected by a keyword match on item titles (phone, smartphone, iphone, telephone); this heuristic is not an official list.
Verifiedchecked 27 Oct 2026 - Time limit to claim (professional shipper, France): 3 days after delivery
14 days apply to consumer shippers, which is not our case. Counted in calendar days, which is never later than the real deadline.
Verifiedchecked 27 Oct 2026 - Reserve window after delivery: 72 hours
Same 3-day window as the claim. The clause asking for written reserves on the delivery slip comes from the research notes of 2026-10-22 and was not re-read.
Verifiedchecked 27 Oct 2026
Sources
Claim document
No claim document: this case does not need a carrier claim.
Reply to the customer
Drafted by the agent. It is only sent if you send it yourself.
Agent reasoning trace
12 stepsShow traceHide trace
Newest step first: the outcome, then how the agent got there. Amounts and deadlines are worked out by code, never by the model.
- Muse Spark 1.3 reads, reasons, writes
- SAM 3.1 outlines what it matches
- Code rules, maths, documents
- Guardrail code that corrects the model
- Case ready for review: no_action
- Engine: muse-spark-1.3 (Muse Spark 1.3 (Meta Model API))