New report

Report a damaged parcel

This simulates the e-mail or chat message a customer sends. The agent looks up the order, reads the photos, decides and prepares the carrier claim. Nothing is sent to anyone.

Start from a demo case

Judges: use the access code from the submission to run the real agent.

Without it this public demo accepts no new report, not even in demo mode. The recorded runs on the Cases page are real runs of the agent and need no code.

Order & customer

How the agent finds the order. Fictitious data only.

Order number

E-mail used for the order

Message

What the customer wrote, or said out loud.

Message from the customer

Type it or record it. Any language. The reply is written in the customer's language.

Customer language

Photos of the damage

1 to 3 photos, JPEG, PNG or WebP, 8 MB each. Resized in your browser before upload.

Engine

Which model reads the report. The line below says what it will really run as.

Muse Spark 1.3 (Model API)Meta Model API, Standard mode: vision, tool calls and structured output.Run privately (open weights)Muse Spark Open (open weights, served by Baseten). Same agent and tools, nothing goes to the Meta Model API. Hosted by Baseten (not your own hardware): the photos and the message go to Baseten.Demo modeDeterministic mock provider with canned answers. Not Muse.

This report will run as Needs the access code(nothing is accepted until you enter the access code of this demo)

Judges' access

This public demo asks for the code from the submission.

Access code

Needed to send a report or dictate one (the real engines and demo mode alike). Never type real customer data here.

Nothing is sent to a customer or a carrier. You review the case, then approve it.

Demo cases

One click fills the form with a fictitious customer and an AI-generated demo image. Then press Send report.