Claims desk
Cases
Every damaged-parcel report, what the agent decided, and the carrier claim waiting for your click.
€0 recoverable this month · 0 claims due this week
Recorded runs: €327.90 recoverable (as of 27 Oct 2026)
Maximum compensation under each carrier's rules, for claims the agent found eligible and you have not rejected. Not a promise of payment.
1 case answers a simulated customer reply (the demo button) and is listed below but not counted.
6 recorded runs (real Muse runs saved with the code) are listed below but not counted in the live counter.
Today
What to do first this morning
Running a sweep can call the model, so this public demo asks for the code.
Start with Colissimo (La Poste) case #1001 for Hand-thrown stoneware vase, tall because it needs your review, with claim deadline Fri 22 Oct, 22:51 and amount 52.90 EUR noted. Other Colissimo (La Poste) cases #1003 for Brass table lamp with glass shade and #1001 for Hand-thrown stoneware vase, tall plus Chronopost (professional terms) case #1002 for Linocut print, oak frame 40x50 cm can wait.
This paragraph was written by muse-spark-1.3.
- Need you
- 4
- Closing in 72 h
- 0
- Customers not answering
- 0
- Could still be claimed
- €105.80
- At most, never a promise.
- Review the case
#1001 · Hand-thrown stoneware vase, tall
Colissimo (La Poste)
- The agent flagged this case for a human before anything is approved.
Claim deadline in 354 d 21 hFri 22 Oct, 22:51up to €52.90
- Review the case
#1003 · Brass table lamp with glass shade
Colissimo (La Poste)
- Waiting for your click: approve, edit or reject.
Claim deadline in 355 d 2 hSat 23 Oct, 04:02up to €102.30
Simulated reply: not counted - Review the case
#1001 · Hand-thrown stoneware vase, tall
Colissimo (La Poste)
- Waiting for your click: approve, edit or reject.
Claim deadline in 355 d 15 hSat 23 Oct, 17:21up to €52.90
- Review the case
#1002 · Linocut print, oak frame 40x50 cm
Chronopost (professional terms)
- The agent flagged this case for a human before anything is approved.
No deadline ahead
The order, the deadlines and the amounts are worked out by code from the carrier rules. A model only writes the paragraph above and the nudge drafts: it never writes a figure (the code fills in every order number, date and amount), and a text that states one, promises money or names a deadline is refused. Drafts are checked in English and French only; another language gets a template. Nothing is sent to anyone: a draft is for you to copy. This sweep made 1 model call (limit 6).
Insights
Where the money is, and when it runs out
Counting 4 live cases. 6 real Muse runs recorded on 27 Oct 2026 are left out.
Money still claimable, by carrier
Ceilings set by each carrier's rules, for every open claim of any month (the counter above counts this month only). The carrier decides what it pays.
Mondial Relay
Claim window: 3 days after delivery
No open claim
Chronopost
Claim window: 3 days after delivery
No open claim
Colissimo
Claim window: 365 days after shipment (counted from the order date, the safe side)
€105.80
2 claims
DHL Paket
Claim window: 365 days after delivery
No open claim
GLS
Claim window: 365 days after delivery
No open claim
Total, 2 claims€105.80
What the agent decided
One decision per case: reship, refund, ask for better photos, or nothing to do.
Reship
3 · 75%
Refund
0 · 0%
Ask for more photos
1 · 25%
No action
0 · 0%
4 cases with a decision · 3 with a carrier claim · 2 handed to a human
Deadlines in the next 14 days
The short windows are the claims that quietly expire: a deadline missed here is money lost for good.
No claim or reserve window closes in the next 14 days.
2 more claims close after 14 days, the first on 22 Oct 2027, worth €105.80 in all.
How Gilmend works
- Read photo
- Outline damage
- Apply carrier rules
- Draft claim
Damage reports
10Showing 10 of 10 cases
White ceramic vase
#1002 · Hugo Bernard
Muse Spark 1.3Needs reviewChronopostNo deadlineNo claimWhite ceramic vase
#1001 · Camille Laurent
Muse Spark 1.3Needs reviewColissimo356 days leftby 23 Oct 2027Up to€52.90Hand-thrown stoneware vase, tall
#1001 · Camille Laurent
Muse Spark 1.3Needs reviewColissimo355 days leftby 22 Oct 2027Up to€52.90Glass carafe
#1006 · Thomas Garnier
Muse Spark 1.3RecordedNeeds reviewChronopostNo deadlineNo claimStudio wireless headphones
#1005 · Sofia Rossi
Muse Spark 1.3RecordedNeeds reviewChronopost3 days leftby 29 Oct 2026Up to€250Matching saucers, set of 4
#1004 · Lucas Petit
Muse Spark 1.3RecordedNeeds reviewMondial Relay2 days leftby 29 Oct 2026Up to€25Framed linocut print in oak frame
#1002 · Hugo Bernard
Muse Spark 1.3RecordedNeeds reviewChronopostNo deadlineNo claimWhite ceramic vase
#1001 · Camille Laurent
Muse Spark 1.3RecordedNeeds reviewColissimo361 days leftby 22 Oct 2027Up to€52.90Table lamp
#1003 · Ines Moreau
Muse Spark 1.3RecordedNeeds reviewColissimoNo deadlineNo claimBrass table lamp with glass shade
#1003 · Ines Moreau
Muse Spark 1.3Round 2Simulated replyNeeds reviewColissimo356 days leftby 23 Oct 2027Up to€102.30