Skip to content
Gilmend
Engine used for new reports:Muse Spark 1.3 (Meta Model API)
Report a damaged parcel
All cases

#1006Thomas Garnier

Needs reviewMuse Spark 1.3 (Meta Model API)Recorded run · 27 Oct 2026Reported 27 Oct 2026, 15:36

Recorded run. This is a real run of Muse Spark 1.3 and SAM 3.1 on the Meta Model API, recorded on 27 Oct 2026 and saved with the code. Nothing here was re-run for this page, and the deadlines are shown as of the recording. The customer photos were generated with Meta's Muse Image for this demo (data/photos/README.md); Muse Spark and SAM ran on exactly these images. The recording itself is read-only: approving, editing or rejecting it stores a copy.

Decision

Refund

Refund the customer.

Carrier claim

no · nothing to file with the carrier

Confidence85%

Why

  • Order #1006 exists for the reporting customer and contains the glass carafe
  • Photo shows a glass carafe with a long crack along the neck, major breakage
  • Carrier claim is not eligible because the report came after the reserve and claim window closed
  • No reshipment with carrier cover is possible, so a refund is appropriate

Maximum compensation

Not recoverable

No deadline

The most the carrier's rules allow, worked out by code. Not a promise of payment.

Your review

The agent proposes, you decide. Nothing leaves Gilmend from this page.

Protected demo

This public demo only lets people with the access code approve, edit or reject a case.

Customer report and evidence

I only unpacked the carafe today and found it cracked along the neck. It was delivered over a week ago, sorry for the delay. Order #1006.

Photos

1 photo

The outline is what SAM 3.1 matched on the photo (the item, its pieces or the box), not a verdict on the damage. The damage itself is read in the assessment below.

  • Customer photo 1
    Photo 1, as sent by the customer
    Photo 1 outlined by SAM 3.1
    Outlined by SAM 3.1: what it matched (the item, its pieces or the box)

    Annotated with SAM 3.1SAM 3.1 outlined 1 region matching "glass carafe" (confidence 0.62). The outline shows what SAM matched for these concepts, not the damage itself; it is not a damage verdict.

Integrity

Not checked

This recorded run was made before the integrity check existed: its photos carry no hash and cannot be compared.

What the agent saw

Item
glass carafe
Damage
Broken product
Severity
Major
Carrier likely at fault
Yes
Packaging
Cannot tell from the photos
Photo quality
Good
  • Clear close-up of transparent glass carafe neck with long crack running from rim down body
  • Multiple branching cracks visible in middle of neck

Order

Order
#1006
Customer
Thomas Garnier
Total
€44.90
Carrier
Chronopost Chrono 13
Tracking number
XW990010061TS
Weight
1.2 kg
Delivered
18 Oct 2026
Ship to
Toulouse, FR
  • 1 × Cut-glass water carafe, 1 L€38

Carrier claim

Not eligibleComputed by code from the carrier's rules, not by the model.

Max. compensation
€0
Claim deadline
None
Reserves due by
21 Oct 2026, 18:37
  • The claim deadline of Chronopost (professional terms) passed on 2026-10-21T16:37Z (3 days after delivery), so a claim can no longer be filed.
  • The customer reported the damage 214.0 h after delivery, after the 72 h reserve window of Chronopost (professional terms) closed on 2026-10-21T16:37Z. The carrier rejects such claims.
  • Warning: the photos do not show whether the packaging was adequate; the carrier may refuse compensation if it was not.

Carrier rules used: Chronopost (professional terms)

Compensation
€250 per parcel, capped at €250
Reserves within
72 h of delivery
Claim within
3 days
  • UnverifiedFigures are for the public professional terms; a negotiated contract may differ (not public). UNVERIFIED for those merchants.
  • Without detailed written reserves on the delivery slip, the claimant must prove that the damage comes from transport; photos taken at delivery matter.
  • Insufficient packaging and the shipper's own fault are excluded; the optional insurance (up to 5000 EUR) is not modelled and the order does not say whether it was bought.
  • Claims are filed by the merchant through the online customer service form or live chat; no claim API was found. The shipping fee must have been paid.

Figures and how sure we are

  • Default limit per parcel: 250 EUR per parcel

    The terms page shows no edition date. Needs supporting documents (invoice, photos).

    Verifiedchecked 27 Oct 2026
  • Chrono 18 / Classic / Relais Europe and mobile phone items: 23 EUR/kg, max 690 EUR: 23 EUR/kg, 690 EUR

    Mobile phone items are detected by a keyword match on item titles (phone, smartphone, iphone, telephone); this heuristic is not an official list.

    Verifiedchecked 27 Oct 2026
  • Time limit to claim (professional shipper, France): 3 days after delivery

    14 days apply to consumer shippers, which is not our case. Counted in calendar days, which is never later than the real deadline.

    Verifiedchecked 27 Oct 2026
  • Reserve window after delivery: 72 hours

    Same 3-day window as the claim. The clause asking for written reserves on the delivery slip comes from the research notes of 2026-10-22 and was not re-read.

    Verifiedchecked 27 Oct 2026

Sources

Claim document

No claim document: this case does not need a carrier claim.

Reply to the customer

English

Drafted by the agent. It is only sent if you send it yourself.

Agent reasoning trace

11 stepsShow trace

Newest step first: the outcome, then how the agent got there. Amounts and deadlines are worked out by code, never by the model.

  • Muse Spark 1.3 reads, reasons, writes
  • SAM 3.1 outlines what it matches
  • Code rules, maths, documents
  • Guardrail code that corrects the model
Tuesday 27 October, 11 updates
  1. Case ready for review: refundCode · +19 s
  11. Engine: muse-spark-1.3 (Muse Spark 1.3 (Meta Model API))Code · +0 ms