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Engine used for new reports:Muse Spark 1.3 (Meta Model API)
Report a damaged parcel
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#1005Sofia Rossi

Needs reviewMuse Spark 1.3 (Meta Model API)Recorded run · 27 Oct 2026Reported 27 Oct 2026, 14:36

Recorded run. This is a real run of Muse Spark 1.3 and SAM 3.1 on the Meta Model API, recorded on 27 Oct 2026 and saved with the code. Nothing here was re-run for this page, and the deadlines are shown as of the recording. The customer photos were generated with Meta's Muse Image for this demo (data/photos/README.md); Muse Spark and SAM ran on exactly these images. The recording itself is read-only: approving, editing or rejecting it stores a copy.

Decision

Needs your judgement. The agent flagged this case: low confidence, high value, or something in the report or the photos that needs a check. A flag is a reason to look, not a verdict.

Reship

Send the customer a replacement.

Carrier claim

yes · a claim is prepared for you

Confidence90%

Why

  • Order #1005 found for Sofia Rossi, total 349 EUR, delivered at 2026-10-26T18:36:28.569Z via chronopost.
  • Photos show broken_product with major severity: left ear cup shattered and hinge bent, box dented.
  • compute_claim returned eligible=true with maxCompensationEur 250 and claimDeadline 2026-10-29T18:36:28.569Z.
  • Carrier is plausibly at fault, so carrierClaim is filed.
  • Order value 349 EUR is high, requiring human review.
  • Guardrail: order value is above 300 EUR

Maximum compensation

€250
3 days leftClaim by 29 Oct 2026

Counted as of the recording, not as of today.

The most the carrier's rules allow, worked out by code. Not a promise of payment.

Your review

The agent proposes, you decide. Nothing leaves Gilmend from this page.

Protected demo

This public demo only lets people with the access code approve, edit or reject a case.

Customer report and evidence

The left ear cup of my headphones is cracked and one of the hinges is bent. The box has a big dent. I would like a replacement or my money back.

Photos

1 photo

The outline is what SAM 3.1 matched on the photo (the item, its pieces or the box), not a verdict on the damage. The damage itself is read in the assessment below.

  • Customer photo 1
    Photo 1, as sent by the customer
    Photo 1 outlined by SAM 3.1
    Outlined by SAM 3.1: what it matched (the item, its pieces or the box). This image goes in the claim

    Annotated with SAM 3.1SAM 3.1 outlined 1 region matching "black headphones" (confidence 0.98). Also matched "studio wireless headphones", with regions already kept or less confident. The outline shows what SAM matched for these concepts, not the damage itself; it is not a damage verdict.

Integrity

Not checked

This recorded run was made before the integrity check existed: its photos carry no hash and cannot be compared.

What the agent saw

Item
Studio wireless headphones
Damage
Broken product
Severity
Major
Carrier likely at fault
Yes
Packaging
Cannot tell from the photos
Photo quality
Good
  • left ear cup outer shell shattered with large hole and cracks
  • left hinge bent with exposed metal and wires
  • cardboard shipping box heavily dented and crushed on side

Order

Order
#1005
Customer
Sofia Rossi
Total
€349
Carrier
Chronopost Chrono 13
Tracking number
XW990010051TS
Weight
0.95 kg
Delivered
26 Oct 2026
Ship to
Strasbourg, FR
  • 1 × Studio wireless headphones€349

Carrier claim

EligibleComputed by code from the carrier's rules, not by the model.

Max. compensation
€250
Claim deadline
29 Oct 20263 days left
Reserves due by
29 Oct 2026, 19:36
  • Damage to the goods is documented: broken product, severity major.
  • The carrier is the likely cause of the damage.
  • The customer reported the damage 19.0 h after delivery, inside the 72 h reserve window (closes 2026-10-29T18:36Z).
  • Maximum compensation: min(item value 349.00 EUR, 250.00 EUR per parcel, cap 250.00 EUR) = 250.00 EUR under Chronopost (professional terms) terms.
  • The claim must be filed by 2026-10-29T18:36Z (2 days left).
  • Warning: the photos do not show whether the packaging was adequate; the carrier may refuse compensation if it was not.
  • Note: Chronopost pays on supporting documents (purchase invoice dated no later than the shipping day, photos of the damage).

Carrier rules used: Chronopost (professional terms)

Compensation
€250 per parcel, capped at €250
Reserves within
72 h of delivery
Claim within
3 days
  • UnverifiedFigures are for the public professional terms; a negotiated contract may differ (not public). UNVERIFIED for those merchants.
  • Without detailed written reserves on the delivery slip, the claimant must prove that the damage comes from transport; photos taken at delivery matter.
  • Insufficient packaging and the shipper's own fault are excluded; the optional insurance (up to 5000 EUR) is not modelled and the order does not say whether it was bought.
  • Claims are filed by the merchant through the online customer service form or live chat; no claim API was found. The shipping fee must have been paid.

Figures and how sure we are

  • Default limit per parcel: 250 EUR per parcel

    The terms page shows no edition date. Needs supporting documents (invoice, photos).

    Verifiedchecked 27 Oct 2026
  • Chrono 18 / Classic / Relais Europe and mobile phone items: 23 EUR/kg, max 690 EUR: 23 EUR/kg, 690 EUR

    Mobile phone items are detected by a keyword match on item titles (phone, smartphone, iphone, telephone); this heuristic is not an official list.

    Verifiedchecked 27 Oct 2026
  • Time limit to claim (professional shipper, France): 3 days after delivery

    14 days apply to consumer shippers, which is not our case. Counted in calendar days, which is never later than the real deadline.

    Verifiedchecked 27 Oct 2026
  • Reserve window after delivery: 72 hours

    Same 3-day window as the claim. The clause asking for written reserves on the delivery slip comes from the research notes of 2026-10-22 and was not re-read.

    Verifiedchecked 27 Oct 2026

Sources

Claim document

Download PDF

E-mail to the carrier's claims department

Ready to send. Gilmend does not send it.

Subject
Damage claim - parcel XW990010051TS - order #1005
Dear Sir or Madam,

I am writing on behalf of Maison Demo (demo merchant), sender of the parcel below, to report damage found when the parcel was opened.

- Carrier: Chronopost (Chronopost Chrono 13)
- Tracking number: XW990010051TS
- Order: #1005
- Weight: 0.95 kg
- Value of the contents: €349.00
- Delivered on: 26 October 2026
- Damage reported on: 27 October 2026

Damage found: Studio wireless headphones (product broken or damaged, major damage). The attached photos show the state of the parcel and of the product.

Compensation claimed: €250.00, under the terms of your contract (details in the attached claim file).
This claim is filed in time: the claim deadline is 29 October 2026, 19:36 (Paris time).
Reserve deadline: 29 October 2026, 19:36 (Paris time).

Please find attached the claim file (PDF) and the photos. The purchase invoice of the contents follows or is attached separately.
Please confirm receipt of this claim and keep me informed of its progress.

Kind regards,
Maison Demo (demo merchant)
12 rue de la Démo, 75011 Paris, France
claims@maison-demo.example

Reply to the customer

English

Drafted by the agent. It is only sent if you send it yourself.

Agent reasoning trace

14 stepsShow trace

Newest step first: the outcome, then how the agent got there. Amounts and deadlines are worked out by code, never by the model.

  • Muse Spark 1.3 reads, reasons, writes
  • SAM 3.1 outlines what it matches
  • Code rules, maths, documents
  • Guardrail code that corrects the model
Tuesday 27 October, 14 updates
  1. Case ready for review: reship (needs a human)Code · +29 s
  4. Guardrail: needsHuman confirmed: order value is above 300 EURGuardrail (code) · +25 s
  14. Engine: muse-spark-1.3 (Muse Spark 1.3 (Meta Model API))Code · +0 ms