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Engine used for new reports:Muse Spark 1.3 (Meta Model API)
Report a damaged parcel
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#1003Ines Moreau

Needs reviewMuse Spark 1.3 (Meta Model API)Recorded run · 27 Oct 2026Reported 27 Oct 2026, 15:02

Recorded run. This is a real run of Muse Spark 1.3 and SAM 3.1 on the Meta Model API, recorded on 27 Oct 2026 and saved with the code. Nothing here was re-run for this page, and the deadlines are shown as of the recording. The customer photos were generated with Meta's Muse Image for this demo (data/photos/README.md); Muse Spark and SAM ran on exactly these images. The recording itself is read-only: approving, editing or rejecting it stores a copy.

Decision

Ask for more photos

Ask the customer for clearer photos.

Carrier claim

no · nothing to file with the carrier

Confidence90%

Why

  • Order #1003 exists but the single photo is heavily motion-blurred
  • No crack or damage can be confirmed from the photo
  • Clearer photos of item and packaging are needed before further action

Your review

The agent proposes, you decide. Nothing leaves Gilmend from this page.

Protected demo

This public demo only lets people with the access code approve, edit or reject a case.

The customer replied

Starts round 2

The agent asked the customer for more photos. When the customer answers, add their reply here: the agent runs again on this same case with everything it already knows, and round 1 stays on the page. Nothing is sent to the customer.

What the customer was asked

Hello, thank you for your report. The photo you sent is too blurry for us to see the damage. Could you please send clearer photos of the lamp and the packaging? Thank you for your help.

Loads a sharp photo of the lamp and a short message into the form.

The photo is generated with Meta's Muse Image (data/photos/README.md): it shows a lamp like the one in the blurry photo, not the same pixels, and the case will say the reply is simulated.

Optional when you add photos. Up to 2000 characters. Treated as the customer's words, never as instructions.

New photos

This public demo only lets people with the access code run the agent again. It is the same code as in the review card.

Will run onMuse Spark 1.3

Customer report and evidence

My lamp is damaged, I think the glass is cracked. Here is a photo.

Photos

1 photo
  • Customer photo 1
    Photo 1, as sent by the customer

    Raw photo: not annotated

Integrity

Not checked

This recorded run was made before the integrity check existed: its photos carry no hash and cannot be compared.

What the agent saw

Item
table lamp
Damage
Unclear
Severity
None
Carrier likely at fault
No
Packaging
Cannot tell from the photos
Photo quality
Blurry
  • photo is heavily motion-blurred
  • lamp shape visible in open cardboard box but no crack or damage discernible
  • packaging details not visible due to blur

Order

Order
#1003
Customer
Ines Moreau
Total
€129
Carrier
Colissimo Domicile avec signature
Tracking number
6A99001003003
Weight
3.1 kg
Delivered
27 Oct 2026
Ship to
Lille, FR
  • 1 × Brass table lamp with glass shade€129

Carrier claim

No claim was computed for this case.

Carrier rules used: Colissimo (La Poste)

Compensation
€23 per kg, capped at €690
Reserves within
72 h of delivery
Claim within
365 days
  • UnverifiedThe 3-day reserve window (L133-3) is applied to Colissimo out of prudence only; no official text confirms it for La Poste parcels. It never blocks a claim, it only adds a warning.
  • Dated sourceThe amounts (23 EUR/kg, 690 EUR, 33 EUR/kg, 990 EUR) and the 12-month limit come from the 2020-12-08 edition of the general terms; the 2026 edition is not public. Ask the merchant's Colissimo adviser for the current contract.
  • Colissimo pays the purchase value of the content (supplier invoice), or 70% of the sale value without one. The order only carries the sale price, so the ceiling computed here uses the sale price and the real indemnity may be lower.
  • No indemnity when the packaging is unsuitable for the content, and no indirect damage. Shipping fees are refunded only for a total loss. Only the weight measured by La Poste counts; the order's declared weight is used here.
  • The ad valorem option (up to 1000 or 5000 EUR) replaces the standard indemnity and is not modelled; the order does not say whether it was bought. A high-value parcel must go to a human.
  • Claims are filed by the merchant in the Colissimo Box tracking tool (OSC); no claim API was found.

Figures and how sure we are

  • Indemnity per kg (standard offers): 23 EUR/kg

    Read in the 2020-12-08 edition. The 2026 general terms are not public, so the current figure is not confirmed.

    Dated sourcechecked 27 Oct 2026
  • Cap per parcel (standard offers): 690 EUR

    Same edition as above. Applies to parcels over 1 kg; up to 1 kg the indemnity is 23 EUR/kg prorated by weight.

    Dated sourcechecked 27 Oct 2026
  • Domicile with signature: 33 EUR/kg, cap 990 EUR: 33 EUR/kg, 990 EUR

    Same edition as above.

    Dated sourcechecked 27 Oct 2026
  • Time limit to claim: 12 months from the day after pick-up (France)

    Modelled as 365 days counted from the order creation date, because the order has no pick-up date; this is earlier than the real deadline, so it errs on the safe side.

    Dated sourcechecked 27 Oct 2026
  • Reserve window after delivery: 72 h (prudential)

    L133-3 itself was read, but we could not confirm that it applies to Colissimo parcels (postal regime). The Colissimo general terms set no such deadline. Applied as a warning only, never as a hard block.

    Unverifiedchecked 27 Oct 2026

Sources

Claim document

No claim document: this case does not need a carrier claim.

Reply to the customer

English

Drafted by the agent. It is only sent if you send it yourself.

Agent reasoning trace

8 stepsShow trace

Newest step first: the outcome, then how the agent got there. Amounts and deadlines are worked out by code, never by the model.

  • Muse Spark 1.3 reads, reasons, writes
  • SAM 3.1 outlines what it matches
  • Code rules, maths, documents
  • Guardrail code that corrects the model
Tuesday 27 October, 8 updates
  1. Case ready for review: ask_more_photosCode · +16 s
  8. Engine: muse-spark-1.3 (Muse Spark 1.3 (Meta Model API))Code · +0 ms